tag:blogger.com,1999:blog-61193332636865419432024-03-08T16:44:00.385+10:00QANTAS -- A dying octopusQANTAS is set to be a new PanAm -- once prestigious but doomed to an ignominious end. I flew PanAm once -- ONCE
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Ansett was once a famous and successful Australian airline. Reg Ansett knew that customer service came first. But then his airline got into the hands of business-school types. It is now no more. QANTAS too is now in the hands of similar fools.
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Judging by their behaviour, QANTAS subsidiary Jetstar should be renamed the "F*ck you" airline.<br>JRhttp://www.blogger.com/profile/00829082699850674281noreply@blogger.comBlogger174125tag:blogger.com,1999:blog-6119333263686541943.post-56571415291857563082012-01-27T08:40:00.005+10:002012-01-27T09:12:41.913+10:00<br><br /><b>It's all clear now</b><br /><br />I am closing this blog because it has become clear what was going on at Qantas: The constant equipment failures on Qantas planes were deliberate sabotage by Qantas maintenance staff. The union knew that the work they do was gradually going overseas and that they were all in danger of losing their jobs so in their addled way they thought that their constant undermining of Qantas reliability would lead Qantas to come to terms with them and give them "job security" -- i.e. guarantee no more transfer of maintenance work overseas.<br /><br />When Mr Joyce grounded the fleet, however, it became clear to them that they were dealing with a man who was not going to buckle and who would weather the storm of taking ALL their work away.<br /><br />So what happened? The constant maintenance problems Qantas was having suddenly ceased. From that time to this Qantas has not had to turn back a single flight due to equipment malfunction. It is that sudden large change which speaks louder than words in revealing what was going on. The unions realized that the equipment malfunctions were a good reason to give them all the boot so have stopped their constant sabotage.<br /><br />Further evidence that the union concerned is now shit-scared for their jobs is the fact that they were first to reach a settlement with Qantas under the Fair Work Australia negotiating process. They went from being the most militant union to being the tamest. And they settled despite Qantas refusing them one of their major demands: Bring the A380 maintenance to Australia.<br /><br />These are totally despicable people who repeatedly risked the lives of Qantas passsengers with their sabotage. I think Qantas should still fire the lot of them and have all Qantas maintenance done in Germany.<br /><br>JRhttp://www.blogger.com/profile/00829082699850674281noreply@blogger.com3tag:blogger.com,1999:blog-6119333263686541943.post-90533228339349119332012-01-06T12:12:00.001+10:002012-01-06T12:12:35.472+10:00<b>A380 cracks: check fleets now, say engineers</b><br /><br /><i>Plane makers in damage-control mode: Publicity damage, not aircraft damage</i><br /><br />Aircraft engineers have called for Airbus and airlines including Qantas to inspect their fleets of A380s as a matter of priority after tiny cracks were discovered in the wings of five superjumbos worldwide.<br /><br />Airbus has given assurances that its flagship A380 aircraft – the largest passenger jets in the world – are safe to fly and will be issuing a service bulletin to airlines this month requiring them to check for the problem when their superjumbos are due for heavy maintenance every four years.<br /><br />But the Australian Licensed Aircraft Engineers Association said today that it wanted airlines and the European plane maker to conduct inspections for cracks in the wing-rib attachments as soon as possible. "There is no way on God's earth that I would be waiting four years to inspect them," Paul Cousins, the federal president of the engineers' union, said today.<br /><br />"At the moment it seems that a Band-Aid fix has been applied too quickly to a situation that could become very serious. "This is a large aircraft carrying 520 people across the fleets in the world – we need to be absolutely sure it is flying safely."<br /><br />Mr Cousins said he was concerned that the failure of one of the rib attachments would put added pressure on others within the wing. "Our concern is a continuing stress on the wing. In this case, Airbus and the European Aviation Safety Agency have been too quick to come out with a fix, rather than saying we need to investigate this further," he said. "It increases the chances that we are going to have a serious problem."<br /><br />Qantas said the cracks found in one of its A380s under extensive repair in Singapore did not present a risk to flight safety and it was awaiting a service bulletin from Airbus advising of the steps it needed to take. "It is an Airbus aircraft. They are the experts and we will take their advice," a spokesman said today.<br /><br />Airbus has confirmed that the cracks were found in various parts in the feet of the wing-rib attachments of five superjumbos – one belonging to Qantas, two to Singapore Airlines, one to Emirates and one of Airbus's development aircraft.<br /><br /><a href="http://www.smh.com.au/travel/travel-incidents/a380-cracks-check-fleets-now-say-engineers-20120106-1pnr6.html">SOURCE</a>JRhttp://www.blogger.com/profile/00829082699850674281noreply@blogger.com3tag:blogger.com,1999:blog-6119333263686541943.post-59627466595930868572011-12-15T15:15:00.001+10:002011-12-15T15:15:22.081+10:00<b>Jetstar cadet scheme under scrutiny</b><br /><br />AUSTRALIA'S aviation safety watchdog has now put Jetstar under intensified scrutiny for its cadet pilot training scheme after another botched landing attempt.<br /><br />The latest bungled landing occurred at Cairns airport on a flight from Sydney on November 3, when a cadet pilot selected the wrong flap settings, the airline confirmed.<br /><br />When the captain, who was flying the Airbus A320, realised his cadet co-pilot had selected the wrong flap setting, he called for the landing to be aborted.<br /><br />But the cadet compounded his mistake by choosing a wrong flap setting for a second time, upsetting the aerodynamics of the airliner for eight seconds.<br /><br />Fortunately for all on board, the plane was at 1900 feet and the captain had time to recover the situation.<br /><br />The Civil Aviation Safety Authority yesterday shifted its vigilance up a notch. "There is now ongoing monitoring by CASA of the Jetstar cadet scheme to ensure it continues to meet the required standards," the agency said. "If circumstances change, CASA will take appropriate steps to ensure relevant safety standards continue to be met."<br /><br />The Age believes substantial effort in the safety authority is now focused on Jetstar's operations, and the agency is prepared to act on the airline if necessary.<br /><br />Jetstar's chief pilot, Captain Mark Rindfleish, said the crew "followed standard practice and discontinued an approach into Cairns after detecting incorrect flap settings". "Anyone at the controls of a Jetstar aircraft has the qualifications and skills to be there," he said.<br /><br />But the incident has sparked more calls for an urgent investigation of the airline's fast-tracked pilot training scheme.<br /><br />Independent senator Nick Xenophon, who initiated this year's Senate inquiry on pilot training and airline safety, called on CASA to launch an urgent investigation of the Melbourne and Cairns incidents.<br /><br />"Two separate incidents just a few months apart would indicate that this needs to be investigated thoroughly," he said. "I've been approached by a number of Jetstar captains that have expressed concerns about the level of training of some of the cadets. "I'll be moving in the Senate, when Parliament resumes, for the inquiry to reconvene about these more recent incidents, to call CASA, the ATSB [Australian Transport Safety Bureau] and the Qantas group in relation to this."<br /><br />The president of the Australian and International Pilots Association, Barry Jackson, said: "When events occur on a regular basis then there's an issue.<br /><br />"They grounded Tiger for these sort of things. It seems to me to be continuing events that point to pilot training and inexperience. "CASA's the one that needs to look seriously at these events."<br /><br />Mr Jackson said experienced first officers were baling out of [Jetstar's parent] Qantas to be snapped up by the likes of Emirates and Qatar airlines, at a rate of one resignation every two days, leading to the recruitment of inexperienced pilots.<br /><br />The Australian Transport Safety Bureau was notified but it chose not to investigate the Cairns incident formally, after it was satisfied that cockpit alarms were not triggered and that the plane was still at a safe altitude.<br /><br /><a href="http://www.smh.com.au/travel/travel-incidents/jetstar-cadet-scheme-under-scrutiny-20111214-1ouyf.html">SOURCE</a>JRhttp://www.blogger.com/profile/00829082699850674281noreply@blogger.com5tag:blogger.com,1999:blog-6119333263686541943.post-31178029662265186412011-12-13T10:28:00.000+10:002011-12-13T10:29:08.272+10:00<b>Jetstar pilots sent back to school after flying too low on approach</b><br /><br /><i>This is the first Qantas/Jetstar incident for a while -- and it was NOT due to poor maintenance, unlike most previous incidents. Marvellous how the maintenance has improved now that the airline's boss has made it clear that he is prepared to shut down the airline. That the previous incidents were deliberate sabotage by unionized maintenance personnel certainly suggests itself in the circumstances</i><br /><br />TWO Jetstar pilots have been ordered into remedial training after a misunderstanding between them caused their Airbus A320 to descend within 51m of the ground well short of Melbourne Airport.<br /><br />It took two warning signals from the aircraft's safety systems before the Captain and the First Officer, who was at the controls, realised they were far too low on approach and the Captain aborted the landing, the Herald Sun reported.<br /><br />Both pilots thought the other was responsible for looking after the altitude, sparking major concern from Jetstar.<br /><br />The July 28 incident, similar to several instances which led to Tiger Airways being grounded, is being taken so seriously by Jetstar that it will become a case study in its pilot courses.<br /><br />It happened as the Airbus A320 was making its final approach.<br /><br />The official report said the First Officer was concentrating on the aircraft's runway alignment and its positioning for landing, relying on the Captain for decision making and awareness of the height. However the Captain was unaware of that. <br /><br />The Captain realised they were too low at 245 feet (75m), and the plane dipped as low at 166ft (51m) before the pilots were able to increase altitude.<br /><br /><a href="http://www.news.com.au/travel/news/pilots-sent-back-to-school/story-e6frfq80-1226220393003">SOURCE</a>JRhttp://www.blogger.com/profile/00829082699850674281noreply@blogger.com1tag:blogger.com,1999:blog-6119333263686541943.post-47259808056303268042011-11-04T12:48:00.001+10:002011-11-04T12:48:50.354+10:00<b>Engine drama strikes another Qantas A-380</b><br /><br /><i>It's impossible not to suspect rogue unionists behind at least some of these troubles</i><br /><br />A YEAR to the day that a mid-air explosion forced a Qantas flight carrying 459 passengers to make an emergency landing, the airline suffered another A-380 PR disaster.<br /><br />A Qantas A-380 flight bound for London was diverted to Dubai after suffering engine trouble.<br /><br />Pilots on QF31 from Singapore to London were forced to shut down the number four engine about 90 minutes after take-off. It landed safely in Dubai and all 258 passengers onboard are safe.<br /><br />Actor and comedian Stephen Fry, who flew out of Sydney yesterday after a national live tour of his TV show QI, was among those onboard.<br /><br />He tweeted his annoyance soon after landing: "Bugger. Forced to land in Dubai. An engine has decided not to play."<br /><br />Qantas said the plane is not the same A-380 that made an emergency landing in Singapore on November 4 last year.<br /><br />An explosion tore through that aircraft's second engine shortly after take-off and rained debris on a shopping centre in the downtown area of the Indonesian island of Batam.<br /><br />A spokeswoman for the airline said the timing of the incident was unfortunate.<br /><br />“It’s definitely unfortunate that this occurred on the same day as QF32 and after the industrial action,” she said.<br /><br />There are currently ten A-380s in the Qantas fleet.<br /><br />Qantas said the jet had not had any other engine problems.<br /><br />The mid-air drama came as Qantas chief executive Alan Joyce was grilled by senators over his handling of the airline's industrial dispute, which has at its heart the safety and maintenance of Qantas planes.<br /><br /><a href="http://www.news.com.au/travel/news/qantas-plane-bound-to-london-diverted-to-dubai-after-engine-trouble/story-e6frfq80-1226185662859">SOURCE</a>JRhttp://www.blogger.com/profile/00829082699850674281noreply@blogger.com1tag:blogger.com,1999:blog-6119333263686541943.post-60529944912471319282011-10-23T10:47:00.002+10:002011-10-23T10:49:54.353+10:00<b>Jetstar credit card blues</b><br /><br />A recent online dalliance with Jetstar got off to a promising start. Looking to book two adults and two kids on a Sydney-Avalon return flight, it was pleasing to see they had fixed the issue of baggage selection. Previously, it was one-in, all-in for checked baggage. Now, you can deselect baggage from passengers. Second, it looked like we would need to buy the $17 a person "optional value bundle" to ensure we all sat together. A 15-minute call to the helpline (14 minutes waiting, 60 seconds talking) allayed that fear - families automatically get seated together.<br /><br />Inevitably, it couldn't all go the customer's way, however. Working our way to the final page of the booking (payment), when you're about to hit the process payment key, a line appears stating you'll be charged $60 for the privilege of paying by credit card.<br /><br />An extra 8 per cent on top of the fares.<br /><br />I appreciate that customers have the direct-debit option online but it really is taking the mickey when the majority pay this way for all online purchases (and no, I don't want to sign up for a Jetstar credit card).<br /><br />- Daniel Happell<br /><br /> <a href="http://www.smh.com.au/travel/travel-news/letters-stuck-next-to-an-overweight-overflowing-passenger-20111021-1mbs4.html">Source</a>JRhttp://www.blogger.com/profile/00829082699850674281noreply@blogger.com2tag:blogger.com,1999:blog-6119333263686541943.post-85460210800549905332011-10-21T14:09:00.001+10:002011-10-21T14:09:06.631+10:00<b>More trouble midair for Qantas</b><br /><br />Some Qantas passengers are angry after a plane with 115 passengers heading to Alice Springs returned to Darwin due to a mid-air malfunction.<br /><br />Passengers on flight QF1935 who spoke to AAP described a grinding noise and the sound of rushing air about 10 minutes after take-off, before an announcement that there was a problem with the cargo door.<br /><br />The flight, which left Darwin at 7.25am (CST), turned around and circled the airport for about an hour to burn off enough fuel to land safely.<br /><br />Chirag Patel from Alice Springs said he never wanted to fly with Qantas again, but had little choice as he was already booked in to fly to Mumbai with the airline on Saturday. "I do not like to fly with Qantas, the safest airline in the world once upon a time," he said at Darwin Airport.<br /><br />Another man who did not wish to be named described what happened as a "debacle". "I wouldn't mind asking why CASA (Civil Aviation Safety Authority) shut down Tiger (Airways) but Qantas is having incident after incident and they are still flying," he said.<br /><br />Several Northern Territory politicians who were heading home after state parliament finished sitting for the week were also on board.<br /><br />Robyn Lambley from the Country Liberal Party said she heard a strange sound soon after take-off. "It sounded like a faulty engine almost, and I looked across and said `this doesn't sound good'," she said. "Soon after that the pilot came on the speaker and said there was a problem with the door to the luggage container."<br /><br />She said one passenger had what appeared to be a panic attack and paramedics came on board after they landed and give them oxygen. Ms Lambley praised the work of Qantas staff who she said were reassuring during the incident.<br /><br />The plane was met by fire authorities when it landed as a precaution.<br /><br />Tourist David Williamson said he was disappointed that something as important as a cargo door fault had apparently slipped through maintenance checks.<br /><br />Another man seemed more concerned with his thirst as he waited for Qantas to find a replacement plane. He berated Qantas staff because an airport bar had not been opened early while the passengers were waiting. "A man's not a bloody camel," he was overheard telling one staff member.<br /><br />A Qantas spokeswoman said a hydraulic fault caused the incident. "There is no safety risk whatsoever ... it is a mechanical issue," she said.<br /><br />Recently Qantas announced a cut in flight numbers because union action was causing a backlog in the maintenance of its fleet.<br /><br />The airline said the problem with its plane that turned around was unrelated to the industrial action.<br /><br /><a href="http://www.smh.com.au/travel/travel-incidents/daily-grind-more-trouble-midair-for-qantas-20111021-1mbvh.html">SOURCE</a>JRhttp://www.blogger.com/profile/00829082699850674281noreply@blogger.com1tag:blogger.com,1999:blog-6119333263686541943.post-14658079142829202122011-10-20T10:43:00.001+10:002011-10-20T10:43:23.286+10:00<b>Qantas flight forced down on Lord Howe Island after engine failure</b><br /><br />A QANTAS plane has made an emergency landing on Lord Howe Island following engine failure, an airline spokeswoman says.<br /><br />The Qantas spokeswoman said flight QF2260 from Sydney to Lord Howe Island experienced an "oil pressure issue'' with one of its engines. "The engine was shut down in line with standard operating procedure and the aircraft landed at Lord Howe Island without incident a short time later.''<br /><br />There were 23 passengers on the plane at the time, Qantas said. <br /><br />Engineers were being flown to Lord Howe Island, in the Tasman Sea, to assess the aircraft, she said. There were no injuries and passengers had disembarked she said.<br /><br />A spokeswoman for the Lord Howe Island Board said passengers had checked into hotels and resorts across the island.<br /><br /><a href="http://www.couriermail.com.au/news/national/qantas-flight-forced-down-on-island/story-e6freooo-1226170857887">SOURCE</a>JRhttp://www.blogger.com/profile/00829082699850674281noreply@blogger.com1tag:blogger.com,1999:blog-6119333263686541943.post-30593038315889832512011-10-17T11:27:00.001+10:002011-10-17T11:27:40.900+10:00<b>Mother furious after Qantas loses unaccompanied son in Hobart Airport</b><br /><br />QANTAS has fessed up to losing track of an unaccompanied 11-year-old boy and even misplacing the paperwork involving his flight to Hobart.<br /><br />Fairfax Media says when the boy arrived at Hobart Airport on his own late at night on September 28 he was forced to wander around on his own looking for his mother.<br /><br />Qantas says the incident happened during a particularly busy night when the arrivals hall of Hobart Airport was in turmoil because storms in Melbourne had caused flight delays, passenger disruption and lost baggage.<br /><br />The boy, who had been dropped off at Melbourne Airport by his uncle and passed into the care of Qantas cabin crew, told his mother, Leanne Decleva, that he didn't know why he was on his own after landing in Hobart. "Anyone could have come along and just creamed him up in a couple of seconds," said Ms Decleva, a child protection worker.<br /><br />She marched him back to the Qantas counter to find out what had happened and was told they had no paperwork to sign for his collection and did not know who was authorised to pick him up.<br /><br />"I've shown my licence as ID and they just (said) take him," Ms Decleva said. "But there could have been a custody battle in train and I may have been prevented from having any contact with him. "Working in child protection, I know all this stuff, because it happens all the time."<br /><br />She has declined the airline's offer of a $1000 travel voucher and is considering her legal options.<br /><br /><a href="http://www.heraldsun.com.au/news/more-news/qantas-loses-boy-sorry-heres-a-travel-voucher/story-fn7x8me2-1226168118089">SOURCE</a>JRhttp://www.blogger.com/profile/00829082699850674281noreply@blogger.com1tag:blogger.com,1999:blog-6119333263686541943.post-2418983279361883672011-10-17T11:02:00.001+10:002011-10-17T11:02:34.638+10:00<b>A Sydney-bound Qantas flight has turned back to Bangkok with engine problems</b><br /><br />A SYDNEY-bound Qantas flight has been forced to turn back to Bangkok with engine problems after a bang on board the plane, the airline says. <br /><br />The Boeing 747 turned back one hour into the Bangkok-Sydney Q52 flight about 9.30pm (AEDT) yesterday after there was a bang and the plane vibrated, a Qantas spokesman told AAP. "About one hour after take-off, there was a bang and some vibrations were felt through the aircraft," he said. The pilot turned off one of the four engines as a safety precaution and the plane, carrying 356 passengers, landed safely back at Bangkok airport at 10.47pm (AEDT).<br /><br />No emergency landing was required and all passengers were being accommodated on other services, the spokesman said.<br /><br />One passenger reported seeing sparks shooting out of the engine, Macquarie Radio reported. "There was some white sparks shooting out of the engine and then they informed us of what was going on, that the engine had been shut down and we were returning to Bangkok," a passenger known only as David said.<br /><br />It comes as an estimated 60,000 Qantas passengers have been affected by a series of rolling strikes by engineers and ground crews. The airline last week cancelled 400 domestic flights over the next month, blaming the disruptions on engineers' strikes.<br /><br /><br /><a href="http://www.theaustralian.com.au/business/aviation/a-sydney-bound-qantas-flight-has-turned-back-to-bangkok-with-engine-problems/story-e6frg95x-1226168118120">SOURCE</a>JRhttp://www.blogger.com/profile/00829082699850674281noreply@blogger.com1tag:blogger.com,1999:blog-6119333263686541943.post-57933020103140496432011-10-06T11:25:00.001+10:002011-10-06T11:25:11.922+10:00<b>Here we go again</b><br /><br /><i>There has been a bit of a lull in these incidents so I was hoping Qantas had got their act together</i><br /><br />A QANTAS plane enroute to Perth was forced into an emergency landing in Newman after engine problems today. Passengers reported hearing a loud bang after an engine stalled on the flight from Newman to Perth about five minutes into the journey. The plane was carrying 75 passengers and five crew members.<br /><br />A Qantas spokesperson said the plane was turned back because of an “adverse engine indicator for the aircraft’s right engine”.<br /><br />One passenger told Nine News he was sitting at the back of the plane and heard a “bang” noise about five minutes into the flight. “They didn’t tell us [for] ages, they said we’ll turn it back for … an emergency landing,” he said.<br /><br />Another passenger flying to Perth for a holiday also said she heard a loud bang. “The plane went like dead silent for about three minutes, and we hadn’t been told anything,” she said. “We were just sitting there and then the lights down the middle started going on and off. “We were just left there not knowing what was happening.”<br /><br />A Perth man on the plane said the plane “dropped” mid-air after the loud noise. He said they eventually got to Perth three hours after returning to Newman.<br /><br />Passenger Jeff Worthington told Nine News the scariest part of the flight was the landing. “It hit the ground that hard, and then it was just all over the runway,” he said. <br /><br /><a href="http://www.perthnow.com.au/qantas-terror-as-perth-flight-drops-mid-air/story-fn6cmyjj-1226159606529">SOURCE</a>JRhttp://www.blogger.com/profile/00829082699850674281noreply@blogger.com8tag:blogger.com,1999:blog-6119333263686541943.post-17644374820180359022011-09-30T12:38:00.001+10:002011-11-06T21:46:22.378+10:00<b>More claims Jetstar is exploiting staff</b><br /><br />A former cabin attendant with Qantas's budget carrier Jetstar Airlines says flight safety is being endangered by some crew being forced to work extremely long shifts.<br /><br />Former Jetstar employee Dallas Finn said he quit his job after two months because of concerns about safety and fatigue.<br /><br />"I told them they had safety issues with the airline and it should be addressed," Mr Finn told ABC TV yesterday.<br /><br />Based in Darwin, Mr Finn become a Jetstar flight attendant in June but quit two months later. He said he had filed an incident report about fatigue after flying five return international flights in five days, which had affected his sleep "drastically".<br /><br />"The Ho Chi Minh flight is between a 12 and 13-hour day," he said. "They would actually change the pilots over in Ho Chi Minh but the cabin crew would have to fly back."<br /><br />Mr Finn said his safety concerns arose after a pre-flight briefing at which the Singapore-based crew were unable to answer the emergency procedure and the medical question.<br /><br />"It was the first time I've actually been scared of flying because if something went down I didn't actually know if that crew would be able to back me up," he said.<br /><br />Jetstar said it investigated concerns about the skills of a crew member on a Melbourne-to-Darwin flight on July 17. "It was determined that the crew member satisfied proficiency requirements," the airline said in a statement.<br /><br />The contract for Jetstar's Singapore-based flight attendants states that crew could work shifts for up to 20 hours but staff could be forced beyond that limit without consultation, the ABC said.<br /><br />The supplier of cabin crew for Jetstar out of Singapore was Valuair, of which Qantas owned a 49 per cent share through Jetstar Asia.<br /><br />A Singapore-based Jetstar cabin attendant said they had to accede to management's requests, even if they exceeded the conditions of their work contracts.<br /><br />"If we complain about fatigue or long hours or bad flight rosters, the management's reply is, 'You signed a legal contract, so you have to do whatever that is'," the attendant told ABC TV.<br /><br />But Jetstar said the airline did not roster 20-hour shifts. "The longest rostered shift is 15 hours and 20 minutes," it said. The carrier said the average rostered international cabin crew shift was about 10 to 11 hours.<br /><br /> <a href="http://www.smh.com.au/travel/travel-news/more-claims-jetstar-is-exploiting-staff-20110930-1l0bq.html">Source</a>JRhttp://www.blogger.com/profile/00829082699850674281noreply@blogger.com1tag:blogger.com,1999:blog-6119333263686541943.post-59823753031146998722011-09-26T12:16:00.001+10:002011-11-06T21:49:19.258+10:00<b>Left without a crutch</b><br /><br />As someone with a permanent disability, the treatment I received from Qantas security officers at Brisbane Airport recently was shocking. After passing though security, my crutch was taken from me and no other aid was made available. I was told to lean against a post because security needed to screen the crutch again. I had to stand unaided for a screening of my body, despite the fact I had told two of the officers I had a broken femur and a hip replacement.<br /><br />- Rosemary Ross<br /><br /> <a href="http://www.smh.com.au/travel/letters-domestic-tourist-sweeteners-20110922-1kmoq.html">SOURCE</a>JRhttp://www.blogger.com/profile/00829082699850674281noreply@blogger.com1tag:blogger.com,1999:blog-6119333263686541943.post-59682892958830194032011-08-20T20:50:00.000+10:002011-08-20T20:51:18.670+10:00
<br /><b>Fast downgrade, slow refund</b>
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<br />My loyalty to Qantas has waned in the past few years because of indifferent customer service but the piece de resistance was waiting more than two months for a refund after a Qantas flight downgrade that was made to accommodate its staff on a flight from Sydney to Auckland.
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<br />This downgrade was advised only as we drove to the airport but we were assured a refund would be processed quickly. If we can book flights online and have credit cards debited instantly, why does it take so long to receive a refund?
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<br />- Mary Maloney
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<br /><a href="http://www.smh.com.au/travel/travel-news/letters-recline-and-relax-20110817-1ixp4.html">Source</a>
<br />JRhttp://www.blogger.com/profile/00829082699850674281noreply@blogger.com3tag:blogger.com,1999:blog-6119333263686541943.post-73319906940974722832011-08-15T12:03:00.001+10:002011-08-15T12:03:35.266+10:00
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<br /><b>Qantas pilots told not to make up lost time</b>
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<br /><i>Who cares about passenger convenience?</i>
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<br />PILOTS are being ordered to stop trying to make up time on Qantas flights running significantly late - so the airline can save on fuel costs.
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<br />In a snub for passengers, the airline has a strict policy of refusing to allow pilots to catch up if they can't land in the 15-minute window that qualifies as being on time. "If the aircraft is running late and the pilot can't make it there within 15 minutes of the scheduled arrival time then he or she is not permitted to fly faster and burn more fuel," one pilot said. "It would seem that the underlying assumption is that once a passenger is more than 15 minutes late, they may as well be an hour late."
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<br />Traditionally, if a flight is running an hour late a pilot could fly faster to minimise the delay. However, late pilots are allowed to fly faster provided they are capable of landing within 15 minutes of the scheduled arrival time. That would count as an on-time arrival - although Qantas denies this is the reason for the policy.
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<br />Australian International Pilots Association vice-president Captain Richard Woodward confirmed the policy. "Pilots are capable of making up time in the air if needs be, but they obviously need to burn more fuel to achieve that," he said.
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<br />"The policy states that if you can't land the aircraft within 15 minutes of the scheduled arrival time, you're not allowed to try. So even if a pilot can improve the ETA from an hour late to 20 minutes late, they're not permitted to attempt it."
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<br />Qantas confirmed fuel - which cost the airline more than $4 billion a year - was a major factor in deciding whether or not to make up time. "Fuel burn increases exponentially when the aircraft goes faster so in trying to make up just a few minutes, planes can burn through thousands of litres of jet fuel," a spokesman said.
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<br />"Airlines around the world are already charging passengers fuel surcharges and higher airfares because of high jet fuel prices and burning more and more fuel puts further pressure on airfares."
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<br />Under Bureau of Infrastructure, Transport and Regional Economics benchmarks, which Qantas and other airlines use to measure their performance, flight arrival is counted as "on time" if the plane arrives at the gate within 15 minutes of the scheduled time.
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<br />Qantas said the policy had nothing to do with boosting its on-time running figures and was all about fuel costs.
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<br /><a href="http://www.news.com.au/travel/news/qantas-makes-pilots-dawdle/story-e6frfq80-1226114990416">SOURCE</a>
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<br />JRhttp://www.blogger.com/profile/00829082699850674281noreply@blogger.com0tag:blogger.com,1999:blog-6119333263686541943.post-21876138797347829722011-08-14T10:39:00.001+10:002011-08-14T10:39:45.849+10:00<b>Multiple bungles by Jetstar see bride miss her wedding</b>
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<br />IT IS customary for brides to run late to their weddings but one couple missed theirs entirely yesterday after a series of mishaps on their Jetstar flight.
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<br />The couple, who were flying to Bali with some of their guests, were due to leave Melbourne at 6.30pm on Friday, before their nuptials at midday yesterday. The bride, who wished to remain anonymous, was even wearing a white swimsuit in anticipation of the balmy weather, according to a fellow passenger.
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<br />The first sign that things were amiss came on Friday afternoon, when the airline texted passengers that flight JQ35 would be delayed.
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<br />When passengers seated in the business lounge made inquiries, they were told the pilot was sick and flying in a replacement would result in a two-hour delay.
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<br />Vivienne Golabek, 54, who was travelling with her husband, Danny, said: "At 8pm we finally got a call saying that we were boarding. As we were sitting on the flight there was an announcement about the substitute pilot that we were getting from Sydney to say that his luggage was lost and in his luggage was his passport."
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<br />Some time after 8.30pm, the passengers were told to disembark, given meal vouchers and told to return at 9.50pm. But when the passengers arrived at the gate, there were no staff. After 20 minutes, some staff arrived and at 10.30pm, four federal police officers were on the scene. "They were probably worried in case someone caused a scene," Mrs Golabek said.
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<br />A quiet voice then came over the intercom to say the flight would be cancelled due to road works on the tarmac at Denpasar Airport.
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<br />Passengers who lived more than 100 kilometres from the airport were given hotel vouchers, but others, including the Golabeks, had to fend for themselves.
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<br />Mrs Golabek, of Melbourne, had no connection to the wedding couple but said the bride was "very, very quiet, very subdued and very emotional. Her partner is also very quiet. "There are a lot of people with young children who would not have got to their hotels before 12.30am. There was a total lack of communication and everyone feels they were lied to and some hope Jetstar goes under."
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<br />The flight left Melbourne at 9.30am yesterday. Passengers were offered a $100 Jetstar voucher in a letter which apologised for "unforseen mechanical issues".
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<br />A Jetstar spokesman said: "There might have been some confused messages in what was a complicated situation. The captain was sick and the replacement from Sydney had to fly to Melbourne and realised his passport had been misplaced.
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<br />"There was a delay getting the passport by which stage there was work going on at the airport. We are sorry for the inconvenience and sympathise with everyone on the flight."
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<br /><a href="http://www.smh.com.au/national/jetstar-hitch-sees-bride-miss-wedding-20110813-1irym.html">SOURCE</a>
<br />JRhttp://www.blogger.com/profile/00829082699850674281noreply@blogger.com0tag:blogger.com,1999:blog-6119333263686541943.post-16608755405642404092011-08-02T12:11:00.000+10:002011-08-02T12:12:02.927+10:00<b>Another joyous Qantas flight -- or two</b><br /><br />I TELL you what makes my blood boil - it's when the engine explodes after take-off.<br /><br />There you are on the trip of a lifetime to Europe, in business class (thanks to frequent flyer points), although actually securing a business-class seat with points is a heckle all of its own. So having beaten that challenge, it was with a sense of smug satisfaction that I reclined my seat, a gin and tonic in hand, as we took off from Bangkok for the final leg to London.<br /><br />The explosion that rocked the plane was followed by a deathly silence.<br /><br />I'm not a nervous flyer, but I became a little worried at that point. The captain announced that we had "engine trouble". (A distinct advantage of business class is you can't actually see the fireball and flames). We then had to fly to a zone to dump all the fuel before landing. This takes an hour. The captain assured us he had done this before on a simulator. He also assured us the emergency services vehicles we would see along the runway were standard procedure. Of course they were.<br /><br />Once landed, we had to wait a further hour and a half on the runway while Qantas negotiated immigration for a plane full of passengers. But don't expect this to make any difference. The official asked what my intended address was in Thailand, and, as I looked at him blankly, would not allow me in.<br /><br />The airport was empty save for a straggly queue of weary refugees, all with no address. So, none of us were allowed through.<br /><br />Eventually, some official waived the condition and we collected our bags and were shipped off to a hotel arriving, exhausted, just before dawn.<br /><br />No new aeroplane was flown in. Instead we were bumped onto other flights. We were kindly offered a flight to Tokyo. I pointed out that we were actually hoping to go to London.<br /><br />Eventually, we agreed to go economy so as to arrive in less than three days.<br /><br />No air miles were refunded. No concessions were made. All dreams of business-class luxury, sleep and gin and tonics receded. Connecting flights were missed. The trip of a lifetime was fast becoming a nightmare.<br /><br />But not to worry, we had a lovely long holiday before we had to contemplate the flight home.<br /><br />Except you won't believe what happened on the way home. The plane broke down, in Hong Kong this time. Another trip back and forth through immigration. Another night in a hotel. Another great experience with the "Spirit of Australia".<br /><br /><a href="http://www.smh.com.au/opinion/society-and-culture/jet-engine-explosion-can-ruin-your-day-20110801-1i849.html">SOURCE</a>JRhttp://www.blogger.com/profile/00829082699850674281noreply@blogger.com0tag:blogger.com,1999:blog-6119333263686541943.post-26625537856914581172011-07-29T10:46:00.001+10:002011-07-29T10:46:52.444+10:00<b>Will Qantas EVER get ahead of its maintenance requirements?</b><br /><br /><i>Qantas flight to Melbourne grounded in Hong Kong after 'safety issues'</i><br /><br />QANTAS passengers have been left stranded in Hong Kong after a safety glitch forced the grounding of an international flight. The flight, which originated in London, was due to depart Hong Kong for Melbourne last night when the pilot informed passengers of “safety issues”, a passenger said. The passengers were told to disembark and wait in the airport for more information.<br /><br />One man claimed Qantas staff said there was no accommodation available. "They told us to grab a blanket and sleep on the floor," he said.<br /><br />Meanwhile, more than 300 Qantas warehouse workers will walk off the job today in a dispute about job security and wages. Workers in Victoria, NSW, Queensland, Western Australia and South Australia plan to stop work for 24 hours, the Herald Sun reported.<br /><br /><a href="http://www.news.com.au/travel/news/qantas-flight-grounded-in-hong-kong-after-safety-issues/story-e6frfq80-1226104107750">SOURCE</a>JRhttp://www.blogger.com/profile/00829082699850674281noreply@blogger.com0tag:blogger.com,1999:blog-6119333263686541943.post-85222158020344535132011-07-16T09:59:00.000+10:002011-07-16T10:00:04.861+10:00<b>Useless !@#$%^^&* airline</b><br /><br /><i>Qantas engine failure sends rugby's Springboks back home</i><br /><br />A QANTAS aircraft carrying the South African rugby team to Sydney was forced to return to Johannesburg because of an overheating engine. The pilot shut it down after it had experienced an increase in vibration and temperature.<br /><br />The incident happened about an hour into the flight, with the Boeing 747 landing in Johannesburg two hours after the initial take-off.<br /><br />"The aircraft has four engines and can safely fly on three engines," a Qantas spokesman said. "There was no issue with safety and media reports that there was an explosion are incorrect."<br /><br />The Springboks were meant to have landed in Sydney, aboard flight QF64, shortly after 2pm (AEST) today but they are now staying at a hotel in Johannesburg as Qantas decides whether to put them on a new aircraft. "We are currently looking at options to get the aircraft back in the air as soon as possible," the spokesman said.<br /><br />Springboks captain John Smit described the experience on social networking site Twitter. "Wow, just had to do an emergency landing at OR Tambo," he tweeted. "We lost an engine after take-off but safely landed now!"<br /><br />The world champion Springboks, who are due to play Australia in their opening match of the Tri Nations in Sydney on July 23, are unlikely to depart for Australia before Saturday, the South African Rugby Union said in a statement.<br /><br />Qantas is a sponsor of the Australian rugby union team, the Wallabies.<br /><br /><a href="http://www.news.com.au/breaking-news/qantas-engine-failure-sends-rugbys-springboks-back-home/story-e6frfku0-1226095726886">SOURCE</a>JRhttp://www.blogger.com/profile/00829082699850674281noreply@blogger.com0tag:blogger.com,1999:blog-6119333263686541943.post-82973102868733865042011-07-10T12:28:00.001+10:002011-07-10T12:28:38.278+10:00<b>Jetstar plane checks 'under investigation' - Civil Aviation Safety Authority</b><br /><br />AUSTRALIA'S aviation regulator said it had launched a review of maintenance at budget airline Jetstar, a Qantas offshoot, in the wake of another low-cost carrier being grounded.<br /><br />The Civil Aviation Safety Authority (CASA) said it was examining databases and conducting checks at Jetstar after a records mix-up resulted in some planes missing routine inspections.<br /><br />The announcement follows the grounding of fellow budget airline Tiger Airways Australia until at least August 1 due to "serious and imminent" safety risks -- the first such ban of an entire carrier in Australian history.<br /><br />Jetstar said it took four of its Airbus A320 jets out of service on Thursday for overdue works including "testing of batteries of emergency lights on board the aircraft, sampling of hydraulic fluid and the lubrication of door switches."<br /><br />"We have robust safety and maintenance procedures in place. This is what helped us to identify some routine maintenance tasks (that needed completion) within specific time limits," a company spokesman told AFP. The planes were serviced overnight and back in operation by Friday. There were "no safety implications." "It should also be noted CASA did not order the grounding of any Jetstar aircraft," the spokesman added.<br /><br />The CASA said Jetstar had immediately reported the issue and a review had been launched. "We've had a detailed briefing from them on what happened and what they've done since. We certainly don't believe there were any immediate or serious safety issues," said Peter Gibson, a spokesman for the regulator.<br /><br />"But we are reviewing what Jetstar have done and we will be looking carefully at their maintenance systems, particularly their maintenance control systems, to ensure that they are robust and are operating as we would expect."<br /><br />Mr Gibson said the missed inspections and procedures were "all lower-level issues" and denied there was cause for concern about safety across the budget flight industry. "I don't think anybody's jumping to that conclusion," he said. "The same safety standards apply whether you're a full-cost carrier or a low-cost carrier, we do the same types of audits, we do the same types of surveillance. "Where airlines seek to lower costs and to deliver cheaper fares the one thing they can't do is cut corners on safety."<br /><br />Mr Gibson would not be drawn on whether Jetstar was facing penalties over the incident, saying only that CASA would take "any appropriate action if it's required".<br /><br />Tiger, an Australian offshoot of the Singapore brand of the same name, has vowed to take all necessary steps to return to the skies and says it has a bright future, despite losing $2 million every week it is grounded.<br /><br /><a href="http://www.couriermail.com.au/business/jetstar-plane-checks-under-investigation-civil-aviation-safety-authority/story-e6freqmx-1226091337567">SOURCE</a>JRhttp://www.blogger.com/profile/00829082699850674281noreply@blogger.com0tag:blogger.com,1999:blog-6119333263686541943.post-35421645752451598762011-07-10T12:02:00.001+10:002011-07-10T12:02:54.841+10:00<b>Good ol' reliable Qantas</b><br /><br /><i>Absent when you need them</i><br /><br />AUSTRALIA'S hope to claim the Microsoft Imagine Cup was literally lost in transit today. Team UCEEG from Canberra was forced to show judges their headset which turns thoughts into words sans headset after Qantas lost it, along with a wheelchair it was supposed to control.<br /><br />The missing pieces will not be returned to the team until tonight, meaning the students have had to present through the first round using a video demonstration.<br /><br />“The demonstration didn’t turn out well”, said Paul Du, team leader. “We did the best we could, we’re hoping for the best. “Hopefully the judges were happy with our answers.“<br /><br />The team’s original headset was customised to suit their needs. Using a new one didn’t work out quite as well. “It stopped working for a while, but after the presentation is started working again,” Quang Du said.<br /><br />The team still managed to converse with their mentor, Dat Tran, on MSN messenger using the improvised headset and Brain Speller software.<br /><br />Thankfully the team had recorded a video demonstration to show the Brain Speller in action, and hope this will be enough to get them through to the next round.<br /><br /><a href="http://www.news.com.au/technology/microsoft-imagine-cup-aussie-students-struggling-after-qantas-loses-their-invention/story-e6frfro0-1226091581577">SOURCE</a>JRhttp://www.blogger.com/profile/00829082699850674281noreply@blogger.com0tag:blogger.com,1999:blog-6119333263686541943.post-81253176228037434892011-07-09T10:43:00.001+10:002011-07-09T10:43:44.342+10:00<b>Jetstar admits to safety oversights</b><br /><br /><i>They were doing only half of the required routine maintenance! That could explain a lot</i><br /><br />QANTAS'S no-frills subsidiary, Jetstar, has come under the scrutiny of the aviation safety regulator over aircraft maintenance, adding to the sense of crisis in Australian aviation after the grounding of Tiger Airways.<br /><br />The Civil Aviation Safety Authority will check the rigour of Jetstar's maintenance systems and processes, after finding out planes were not fully serviced to schedule. Jetstar hurriedly pulled four Airbus A320s from service on Thursday night to attend to overlooked and overdue maintenance.<br /><br />Yesterday Jetstar admitted to an "administrative issue" with its aircraft servicing. It had informed the safety regulator of its mistakes. "We have robust safety procedures in place and as part of this identified some routine maintenance tasks that should have been completed within specific time limits," a spokeswoman, Andrea Wait, said. "As soon as the administrative issue was identified it was rectified and none of the tasks were safety significant [sic]. "There was no risk to the safety of the aircraft."<br /><br />The belated service items included testing emergency light batteries, sampling hydraulic fluid and lubrication of door switches, she said.<br /><br />Separately, the Herald has been reliably told that there is one Jetstar Airbus on the tarmac in Christchurch that will be tested for volcanic ash contamination after a white powdery substance was found on leading edges of engine compressor fan blades.<br /><br />On the maintenance front, the Herald has been told Jetstar's computer tracks aircraft components in two distinct ways: components that need servicing by flying hours, and those that need servicing by date intervals. But airline staff only realised late on Thursday afternoon that they had only been looking at the service items by flying hours, and had overlooked those by date intervals. It is not known how long this had gone on.<br /><br />The Civil Aviation Safety Authority will now examine Jetstar's system. "We will look carefully at what they've done and to make sure their systems are robust and operating correctly," a spokesman for the authority, Peter Gibson, said.<br /><br />The vice-president of the Australian and International Pilots Association, Richard Woodward, said he hoped the lapse was "not a genuine oversight regarding engineering of an aeroplane". "We cannot afford that - the risk is too high," he said.<br /><br /><a href="http://www.smh.com.au/travel/travel-news/jetstar-admits-to-safety-oversights-20110708-1h6t3.html">SOURCE</a>JRhttp://www.blogger.com/profile/00829082699850674281noreply@blogger.com0tag:blogger.com,1999:blog-6119333263686541943.post-76359035927072092792011-07-07T09:42:00.002+10:002011-07-07T09:43:05.185+10:00<b>Jetstar bans disabled child's stroller from cabin</b><br /><br /><i>They do so much of this sort of thing that one suspects they have a deliberate policy of discouraging the ill and disabled from travelling with them</i><br /><br />JETSTAR has come under fire for refusing to allow a disabled two-year-old's stroller to be taken on a flight. Trudi Scott was shocked when she was told that at the gate that her son Theo’s stroller could not be carried on a New Zealand flight as there was no room, despite having explained his disability.<br /><br />Theo has Down syndrome and suffers from a rare condition that can lead to renal failure.<br /><br />Mrs Scott said staff promised it would be waiting for them at the gate when they got off their flight in Auckland. However the family was appalled to see a crew member carry a large bag with a musical instrument inside onto the plane and store it underneath one of the back seats.<br /><br />Things only got worse for the family, with the stroller damaged in transit. On their return flight they were also banned from taking the stroller on board despite the cabin being half-full.<br /><br />Mrs Scott said the way the airline handled the situation was “terrible”. "It's almost like you're having to justify your son's disability to them," she said.<br /><br />A Jetstar spokeswoman said the airline has apologised for the incident, has sent them four $50 vouchers and will pay for the stroller’s repair. The airline’s policy is to not allow strollers in the cabin of any A320 planes due to the number of people who arrive with them.<br /><br /><a href="http://www.news.com.au/travel/news/jetstar-bans-disabled-child-theo-scotts-stroller-from-cabin/story-e6frfq80-1226088721926">Source</a>JRhttp://www.blogger.com/profile/00829082699850674281noreply@blogger.com0tag:blogger.com,1999:blog-6119333263686541943.post-87039368739338767322011-07-02T12:42:00.001+10:002011-07-02T12:42:27.480+10:00<b>The "f*** you" airline again</b><br /><br />In March, I waited patiently for 62 minutes for Jetstar to answer my phone call. Due to ill health, I wanted to cancel flight tickets. I was advised to obtain a medical certificate and fax itinerary details so a refund could be processed.<br /><br />Three months and several faxes later, I have not even had an acknowledgment.<br /><br />I had a wonderful career spanning 40 years with TAA and Qantas. Oh, for the good days of customer service, not faceless airlines with fax addresses on Mars. - Paul Smith<br /><br /><a href="http://www.smh.com.au/travel/travel-news/letters-550-to-go-between-sydney-airports-terminals-20110701-1guij.html">SOURCE</a>JRhttp://www.blogger.com/profile/00829082699850674281noreply@blogger.com2tag:blogger.com,1999:blog-6119333263686541943.post-87975981136091240282011-06-29T11:59:00.001+10:002011-06-29T11:59:57.597+10:00<b>Man urinates in plane aisle, let off with warning from Jetstar</b><br /><br /><i>Want to have someone piss on you? Fly Jetstar, the "F*** you" airline</i><br /><br />JETSTAR have been criticised for being too lenient on an alleged drunk passenger who urinated on fellow travellers. The incident occurred six hours into a flight from Auckland to Singapore, when a male flyer is alleged to have relieved himself in the aisle. The spray is said to have soaked a man’s leg and a female passenger’s scarf.<br /><br />Passengers said the man was seen mixing whiskey in a Burger King cup with a friend before the incident. "Everyone was yelling at him and he slowly became aware that he was being uncouth,” passenger Amos Chapple told nzherald.co.nz. “He pulled up ... and wobbled back to the other end of the plane." Mr Chapple said he was sitting next to a pool of urine for “a good five-and-a-half hours” after the incident.<br /><br />However, the man is said to have only received a warning from Jetstar staff. Mr Chapple called Jetstar “slack” in the way they handled the situation and confronted the man in Singapore. "I told him that he had pissed everywhere and he looked quite shocked," Mr Chapple said. <br /><br />JetStar told nzherald.co.nz the man received an official warning from the plane's captain, had his alcohol confiscated, and returned to his seat to sleep off the public incident. "We issued our final warning ... if you don't behave after the warning, then it becomes a matter for federal police," Jetstar spokeswoman Jennifer Timm said. <br /><br />Jetstar was contacting the customers affected by the incident to arrange compensation. <br /><br /><a href="http://www.news.com.au/travel/news/man-urinates-in-plane-aisle-let-off-with-warning-from-jetstar/story-e6frfq80-1226083930752">SOURCE</a>JRhttp://www.blogger.com/profile/00829082699850674281noreply@blogger.com0