Sunday, April 24, 2011

Luggage? Who needs it!

Many Jetstar and Qantas passengers were facing a weekend without fresh clothes after they arrived at their destinations on Friday to find the carriers had left their bags behind.

Bentleigh's Damien Arundel was on one of 18 Jetstar flights to leave Tullamarine without most of their passengers' bags on board.
"We touched down in Hobart and it's freezing cold, I'm wearing shorts and thongs and then Jetstar casually informs us that our luggage isn't there," Mr Arundel said. "It's disgusting really. It totally ruined the first day of our holiday."

Jetstar spokeswoman Andrea Wait blamed a broken baggage belt for the fiasco, which also hit passengers on 17 Qantas domestic and international flights.

The airlines were scrambling to deliver the passengers' luggage to their hotels and homes after placing it on later flights.

Qantas spokesman Luke Enright said "almost all" baggage left behind was put on the next available flight.

But an airport source said staff had endured a "horrendous" weekend. The source said "a computer glitch" left entire flight-loads of passengers without their baggage.


No comments:

Post a Comment