QANTAS is set to be a new PanAm -- once prestigious but doomed to an ignominious end. I flew PanAm once -- ONCE
Ansett was once a famous and successful Australian airline. Reg Ansett knew that customer service came first. But then his airline got into the hands of business-school types. It is now no more. QANTAS too is now in the hands of similar fools.
Judging by their behaviour, QANTAS subsidiary Jetstar should be renamed the "F*ck you" airline.
Saturday, August 20, 2011
Fast downgrade, slow refund
My loyalty to Qantas has waned in the past few years because of indifferent customer service but the piece de resistance was waiting more than two months for a refund after a Qantas flight downgrade that was made to accommodate its staff on a flight from Sydney to Auckland.
This downgrade was advised only as we drove to the airport but we were assured a refund would be processed quickly. If we can book flights online and have credit cards debited instantly, why does it take so long to receive a refund?
- Mary Maloney
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