Jetstar, the low cost, don’t care airline

Here’s what happened. In February I booked interstate flights for a function in June. In mid-April my circumstances changed and I realised I wouldn’t be able to make the function, so I called Jetstar to see about cancelling the flights. Plenty of notice, I thought, and I’d be happy with a flight credit if they can’t do a refund.

Well, they can’t do anything. No flight credit, no refund, no care, no responsibility, nada, nix, nothing. They magnanimously suggested they could look into rescheduling my flight times, but only on the same route, and that would cost $40 per passenger per journey.

Then an interesting thing happened. Jetstar emailed me to say their circumstances had changed and they would have to change the departure time of my flight home. So, I rang them and asked if they would be paying me $40 per passenger for that. Do I need to tell you what they said?

As the great British comedian Peter Cook would have said, it’s no way to run an airline. The first thing that goes out the window here is the business’s commonsense, swiftly following by the customer’s dignity.

As for Jetstar, well, all I can do is use the power we all have as consumers: I will never fly with them again, and I will advise the same of anyone who wants to listen.

More HERE