Jetstar: 'If you don't like it, get off the f---ing plane'

I notice that Jetstar is running a competition for travel stories. Here's mine, which I doubt will win. It is a true story.

I was flying from Christchurch to Melbourne. I am 60 and a regular flyer, but I have never faced such aggression from cabin crew nor have I seen it directed at anyone else.

I was sitting in the front row, boarded last and found the luggage bins near my seat full. The attendant asked me to hang onto my bag for a minute. When he came to take it he said he would put it down the back.

I asked how I would get it when we landed, he said I'd have to wait until everyone deplaned. I said I'd prefer to have the bag closer. He said: "If you don't f---ing like it get off the f---ing plane." When I wrote and complained to Jetstar I received a $7 gift voucher, which can only be redeemed if I book another Jetstar flight. As if.






Qantas running on empty

On the same day as the Qantas A380 mid-air explosion, I flew from Los Angeles on QF16 non-stop to Brisbane. Early in the morning the captain announced that we did not have sufficient fuel to land in Brisbane and we'd be diverting to Noumea to top up.

There was also insufficient food on board. Several passengers did not receive the overnight goody bag and, after leaving Noumea, there were not enough breakfasts. This meant that some passengers had little or nothing to eat after the dinner service shortly after leaving LA, a period of about 17 hours, given the diversion.

These incidents are a lot less significant than the A380 engine explosion but I believe they do speak of a general disintegration of Qantas service standards on every level.

There are several daily non-stop Qantas flights between LA and Brisbane. How can it be that our flight ran short of fuel? Qantas has shown no interest in answering this question.





Big men not catered for on Qantas A380s

As noted in Flight Test (Traveller, November 6), the arm rests in economy on the Qantas A380 don't come all the way up. Having paid for an extra seat, for more space, my money was wasted.

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