Thursday, December 30, 2010

Qantas backs off stupid restrictions

Still no reason why the policy was introduced. It was obviously introduced after zero consultations with the people affected.

QANTAS has bowed to pressure from a social networking campaign against its policy for carrying musical instruments on flights. It has adopted a policy that allows instruments it previously consigned to the cargo hold to be carried on board.

Its policy change follows a campaign on Facebook that drew 8700 supporters who were outraged that Qantas's stand meant instruments were at risk of being damaged in the hold.

The campaign was sparked by Qantas introducing a policy last year that all musical instruments had to be checked in as hold luggage, except violins and violas. Its policy created a furore within the musical community.

The Facebook protest was started by an award-winning Perth saxophonist, Jamie Oehlers, whose tenor saxophone was damaged when Qantas insisted it went in the hold on a flight to Melbourne a couple of months ago.

He started a Stop Qantas "No musical instruments on board policy protest" on the Facebook Causes site. Among those who signed it were the classical guitarist Leonard Grigoryan, Attack of the Mannequins' Jackson Freud and symphony orchestra members.

Qantas confirmed yesterday: "As a result of customer feedback we have revised our policy relating to the carriage of small musical instruments as carry-on baggage. "Due to the delicate nature of musical instruments, customers who travel on Qantas-operated services are no longer required to check in as checked baggage a small musical instrument that slightly exceeds the carry-on baggage limit of a total of 115 centimetres," a spokeswoman said.

The instrument must not exceed 81 centimetres in length, 30 centimetres in height or 19 centimetres in depth, she said.

While joking that travelling musicians will now have to carry a tape measure, Oehlers said: "It seems fair enough. Just the fact that it ends discrimination between violins and violas and any instruments of the same size."

Booked to fly Qantas for a performance in New York in two weeks, he said it was a relief "just to be able to get my horn on board and know it will arrive safely and not bent".

SOURCE

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