Qantas can't even do business class well

Like Chris Heenan (Traveller, February 19), I too had a horror trip on Qantas in business class on a flight from Melbourne to London. The leg to Hong Kong was fine but after that the service was non-existent.

Breakfast was served immediately after we left Hong Kong. Then nothing. After about six hours I asked when the next meal would be served as my husband has diabetes and needed to take insulin an hour before he ate. The answer was it would be some time but that snacks were available. So I ordered two tuna sandwiches: one hour and two more requests later they arrived.

Finally, pre-dinner drink orders were taken. Those drinks never arrived. Dinner was a rushed affair and plates were removed speedily as we were descending.

Add to this the help requested to extricate a jammed remote control, which also never came, making a much-anticipated trip very disappointing. This was in business class. Our return trip in premium economy was more enjoyable.

- Wendy Dalton

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