Friday, April 1, 2011

The "F*** you" airline again

Jetstar bans a mother and her toddlers from flight -- and still no apology direct to her

JETSTAR has been blamed for giving a mother wrong advice that left her stranded with two young children at an airport. The airline reportedly told Ashley Taipari and her infant twin boys that they would not be able to fly from Auckland to the Gold Coast because she needed another adult to accompany one of her sons, the Papakura Courier,reports.

But Ms Taipari claims she had called Jetstar twice before booking the flight three months ago and told she would be able to travel alone with her children. Ms Taipari says she was told to book only one infant seat, so one twin could sit on her lap while the other would be able to sit in a car seat. She was also told that the car seat would be provided for her so she wouldn’t have to bring her own to the airport.

However, Ms Taipari said she was taken aside when she checked in and told she could not fly. Ms Taipari was told she was only eligible for a refund for the child fare, which would take 10 days to process.

Stranded at the airport since Sunday, Ms Taipari was eventually able to transfer her flights and a friend will accompany her on the way to Australia on Saturday.

Jetstar spokesman Gerard Blank today apologised through the media, saying the company places the highest priority on the safety and security of all its passengers.


No comments:

Post a Comment