Sunday, October 23, 2011

Jetstar credit card blues

A recent online dalliance with Jetstar got off to a promising start. Looking to book two adults and two kids on a Sydney-Avalon return flight, it was pleasing to see they had fixed the issue of baggage selection. Previously, it was one-in, all-in for checked baggage. Now, you can deselect baggage from passengers. Second, it looked like we would need to buy the $17 a person "optional value bundle" to ensure we all sat together. A 15-minute call to the helpline (14 minutes waiting, 60 seconds talking) allayed that fear - families automatically get seated together.

Inevitably, it couldn't all go the customer's way, however. Working our way to the final page of the booking (payment), when you're about to hit the process payment key, a line appears stating you'll be charged $60 for the privilege of paying by credit card.

An extra 8 per cent on top of the fares.

I appreciate that customers have the direct-debit option online but it really is taking the mickey when the majority pay this way for all online purchases (and no, I don't want to sign up for a Jetstar credit card).

- Daniel Happell



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