Jetstar again! They are just animals

Jetstar tells mother she can't fly with twins. And they are not apologizing

JETSTAR has been forced to issue a refund to a young mother who was told she couldn't fly with her twin daughters. Aimee Moutray turned up at Auckland International Airport, New Zealand, with her 18-month-old twins Arliyah and Janade on Monday only to be told the girls were not allowed on the flight.

Ms Moutray had booked the NZ$481 ($379) tickets online over a month ago so the toddlers could be flower girls at her cousin’s wedding this Friday, the New Zealand Herald reported.

Jetstar’s website states that passengers wishing to travel with more than one infant must phone customer services for assistance, and Ms Moutray complied. A Jetstar representative helped Ms Moutray with the booking and assured her that it would cover her and the twins.

However it was a different story when she arrived at the check-in. She was told that one child had to sit on her lap and the other had to sit on another passenger’s lap.

Despite telling the check-in staff that the twins were capable of sitting in a seat and asking for the assistance of a flight crew member during take-off and landing, the family was not allowed on the flight.

The airline also refused to give Ms Moutray a seat for a second adult so the family could make it to the wedding.

Ms Moutray has been trying to arrange another flight but is waiting for the refund from Jetstar to come through, which she was told may take several weeks.

Jetstar’s Head of Corporate Relations Simon Westaway said he did not know how the phone booking was able to go through but a refund should be with the family in the next couple of days.

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