Jettisoned in Japan

Jetstar in its usual form

After visiting relatives in Japan, we were booked this month through Qantas on a Jetstar flight to Sydney via the Gold Coast.

Jetstar cancelled the flight on the day of departure and like other passengers we queued for 3 hours at Osaka check-in to be given a hotel voucher and the news that we were required to make our own way to Tokyo to catch a flight the following night.

The cancellation in itself, although annoying, is not the issue. The annoying part is Jetstar's neglect of its duty of care in abandoning its customers in a country where English is not widely spoken and travel is not easy.

When we got to Tokyo we were told that there were no seats left via the Gold Coast and we would have to go to Cairns, wait five hours and then get a domestic flight to to Sydney. We are told by others: That's Jetstar - happens all the time."

SOURCE