The "f*** you" airline again
In March, I waited patiently for 62 minutes for Jetstar to answer my phone call. Due to ill health, I wanted to cancel flight tickets. I was advised to obtain a medical certificate and fax itinerary details so a refund could be processed.
Three months and several faxes later, I have not even had an acknowledgment.
I had a wonderful career spanning 40 years with TAA and Qantas. Oh, for the good days of customer service, not faceless airlines with fax addresses on Mars. - Paul Smith
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