Jetstar bans disabled child's stroller from cabin

They do so much of this sort of thing that one suspects they have a deliberate policy of discouraging the ill and disabled from travelling with them

JETSTAR has come under fire for refusing to allow a disabled two-year-old's stroller to be taken on a flight. Trudi Scott was shocked when she was told that at the gate that her son Theo’s stroller could not be carried on a New Zealand flight as there was no room, despite having explained his disability.

Theo has Down syndrome and suffers from a rare condition that can lead to renal failure.

Mrs Scott said staff promised it would be waiting for them at the gate when they got off their flight in Auckland. However the family was appalled to see a crew member carry a large bag with a musical instrument inside onto the plane and store it underneath one of the back seats.

Things only got worse for the family, with the stroller damaged in transit. On their return flight they were also banned from taking the stroller on board despite the cabin being half-full.

Mrs Scott said the way the airline handled the situation was “terrible”. "It's almost like you're having to justify your son's disability to them," she said.

A Jetstar spokeswoman said the airline has apologised for the incident, has sent them four $50 vouchers and will pay for the stroller’s repair. The airline’s policy is to not allow strollers in the cabin of any A320 planes due to the number of people who arrive with them.

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