Jetstar contempt for their customers again -- It never stops

Anger as Jetstar cancels Bali flight without notice

PASSENGERS waiting to fly to Bali were left stranded in Darwin after Jetstar cancelled a flight without warning. The Jetstar flight was scheduled for 7:30am on Monday but passengers were told the plane was in Bali for maintenance reasons and the flight had to be cancelled.

David Wilson, 52, arrived to fly to Bali from Darwin's International airport on Monday morning but was told the flight had been cancelled.

"Nobody told me the flight had been cancelled until I got to the airport at 5.30 in the morning," Mr Wilson told the Northern Territory News. "I am a frequent flyer gold member and fly to Bali 20 times a year, they have my mobile number and my email address, there is no excuse when they say they couldn't get in touch with me."

Mr Wilson said he had booked the flight one week ago and had paid almost $1000. "They are charging top dollar and then they don't even have a plane - service during the Second World War was better than this."

The engineer said he was planning on going to Bali for a fortnight and had his accommodation booked but Jetstar would not reimburse him for money already spent. "All they wanted to give me was money for the taxi to go back home but I had a hired car and I don't believe they will be paying for it," Mr Wilson said.

"Some people, who only wanted to go to Bali for a few days, had to cancel their whole trip as it wasn't worth going any more."

Jetstar spokeswoman Andrea Wait told the Northern Territory News the flight to Denpasar had to be cancelled due to an "unserviceable aircraft" but passengers had been offered reimbursements or later flights.

[And WHY was it "unserviceable"? It wouldn't be the usual low standard of QANTAS maintenance again, would it? And was there not another flight out of Darwin on another airline to which the passengers could have been immediately transferred? Or even -- perish the thought -- could they have had or hired a backup aircraft? Presumably Jetstar did after all know some time in advance that the scheduled aircraft would not be available]

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